Contact HVON Pet Store

We are here to help with product questions, order support, shipping updates, returns, and after-sales service.

Get in Touch

• 📧 Email: harvejiang@gmail.com
• 📞 Phone: +86 (185) 5325 9852
• 📍 Address: 12 Rongze Rd. Qingdao City, China 266109
• 🌐 Website: pet.qdhvon.com

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM (PST)
• Saturday: 10:00 AM - 4:00 PM (PST)
• Sunday: Closed

Before You Reach Out

If you are contacting us about an order, please include your order number, the email used at checkout, and a short description of the issue so we can help faster.

For returns or damaged/incorrect items, please contact us before sending anything back. Include clear photos when relevant.

We typically respond within 24 hours on business days.