Frequently Asked Questions

Orders & Shipping

How do I place an order?

Simply browse our catalog, add products to your cart, and proceed to checkout. You can pay using credit/debit cards, PayPal, or other available payment methods at checkout.

Where do you ship from and how long does it take?

We ship from warehouses in the United States and China. Delivery typically takes 5-12 business days depending on your location and the product. Tracking information will be provided once your order ships.

Do you ship internationally?

We currently ship to the United States, Canada, and select international destinations. Check availability at checkout for your country.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by contacting us at support@pet.qdhvon.com.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact us before returning any items.

How do I start a return?

Email us at support@pet.qdhvon.com with your order number and reason for return. We will provide return instructions within 1-2 business days.

When will I get my refund?

Refunds are processed within 5-10 business days after we receive your returned item. The refund will be issued to your original payment method.

Products

Are your products safe for pets?

Yes! All our products are made from pet-safe, BPA-free materials and meet rigorous quality standards. We design with your pet's safety and comfort as our top priority.

Do your feeders work with all types of pet food?

Our automatic feeders work with most dry kibble sizes (3-15mm). For wet food or unusually large kibble, please check the product specifications.

Contact

Still have questions? Email us at support@pet.qdhvon.com or visit our Contact page. We usually respond within 1 business day.